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Question

No connection to o2. I have tried at least 3 different FWs. I am trying since more than 2 Weeks. The worst mobile device I have ever seen. No o2 Network available in the device!

Status	Operator name	Short name	Numeric name	Network access type	Verbindem
Available	E-Plus	E-Plus	26203	3G/2G/4G
Available	Vodafone.de	Vodafone	26202	3G/4G/2G
Available	Telekom.de	TDG	26201	3G/4G

Mobile Information

Mobile

SIM card slot in use: SIM 1

Data connection state	Disconnected
IMEI	860425040332684
IMSI	262073985372753
ICCID	8949228183123127516F
Sim card state	Ready
Signal strength	-69 dBm
Cell ID	N/A
RSRP	0 dBm
RSRQ	0 dB
SINR	0 dB
Operator	N/A
Operator state	Denied
Connection type	3G (WCDMA)
Bytes received *	0 B (0 bytes)
Bytes sent *	384 B (384 bytes)

Data connection	Disconnected
State	Denied; N/A; 3G (WCDMA)
SIM card slot in use	SIM 1 (Ready)

Alex · Answer 1 · 2019-07-04T17:25:36+0000

answered Jul 4, 2019 by anonymous

Hello Alex,

I see that you have a standard router version, which has required Band support for o2 Germany. So unless you are out of coverage for all 2G/3G/4G bands - which is very unlikely - it should find and connect to o2.

Having said that, and knowing that you have already spent substantial amount of time, i still must ask some basic questions:

the SIM card that you use in RUT950, does it connect to o2 and establish Data Connection if inserted into a smartphone, in the same location?
do you have both LTE antennas connected? (sounds obvious, i know)
which firmware versions have you tried exactly?

Here is what i suggest as a followup:

flash newest firmware available at https://wiki.teltonika.lt/view/RUT9xx_Firmware. Unless you already got it;
make a Scan for Mobile Operators (as per your attachment) and hit Auto Select
afterwards under System -> Administration -> Troubleshoot download a Troubleshooting file (full package). Do not paste it here in public chat;
after all that you could make a factory RESET (if haven't done that before) and check results;

Without further investigation it is not possible to know what is amiss with your device, so ping me via PM, attach the downloaded Troubleshooting file, and we can take it from there.

Shall be awaiting for your reply,

Thanks

Best answer

commented Jul 5, 2019 by Alex

the SIM card that you use in RUT950, does it connect to o2 and establish Data Connection if inserted into a smartphone, in the same location? - YES
do you have both LTE antennas connected? (sounds obvious, i know) - YES
which firmware versions have you tried exactly? -

RUT9XX_R_00.06.02_WEBUI.bin

RUT9XX_R_00.03.832_WEBUI.bin

RUT9XX_R_00.04.153_WEBUI.bin

RUT9XX_R_00.06.03.2_WEBUI.bin

flash newest firmware available at https://wiki.teltonika.lt/view/RUT9xx_Firmware. Unless you already got it; - done.

Result: not a single network available -> factory RESET done --> device asks for admin password -> admin01 does not work!!! -> old password tried -> works, but device asks to change the admin password (You haven't changed the default password for this router.) -> have never seen this kind of electronic xxxx in my life... -> pass changed again - mobile signal is there

Mobile

-75 dBm

Data connection	Disconnected
State	Unregistered
SIM card slot in use	SIM 1 (Ready)
Bytes received/sent *	0 B / 5.1 KB

make a Scan for Mobile Operators (as per your attachment) and hit Auto Select - done

Status	Operator name	Short name	Numeric name	Network access type	Verbindem
Unknown	E-Plus	E-Plus	26203	3G/4G/2G
Unknown	Telekom.de	TDG	26201	4G/3G/2G
Unknown	Vodafone.de	Vodafone	26202	4G/3G/2G

afterwards under System -> Administration -> Troubleshoot download a Troubleshooting file (full package). Do not paste it here in public chat; done. And what should I do with Troubleshooting file now???
after all that you could make a factory RESET (if haven't done that before) and check results; done multiple times

commented Jul 5, 2019 by anonymous

commented Sep 3, 2019 by Jan

commented May 27, 2020 by anonymous

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commented Jul 17, 2021 by anonymous

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