Question

Hi 

I have set the route RUT 240 to reboot , get status on SMS.... with 'no authorization'.  I send the SMS to the device, but I dont get a reply! I can send an sms from the router to my phone and it get delivered but if i want to 'status'  i dont get a reply from the unit? Can you advise if I'm missing some setting some where?

Answer 1

Hi,

I check with the same firmware and seems working correctly.

Try to reset router to default settings and try again. If issue persist, send to me a troubleshoot package after you send status sms to router.

Comments

Okay thanks, resetting now.Can you give me details how to switch on debug to capture the information you need?

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Send status sms to router, wait few minutes. Then go via router WebUI: System -> Administration -> Troubleshoot -> Troubleshoot file:Download.

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Hi 

Okay reset to factory setting and send a 'status' request from an Irish 353 mobile, no reply. Sent the same from a UK +44 mobile number and got a reply.......

See attached  box link to log file ( couldn't see how to attach it ) 

LOGFILE

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Hi,

- request from an Irish 353 mobile,

Have you tried to send SMS to that number via router WebUI?

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Hi

Yes I have and I received it on the Irish number, and if I ring it to reboot from the Irish number I get a SMS back after reboot.....

Sending SMS from Irish number for status or reboot doesn't work?

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Hi,

If you could, send status sms to router, wait few minutes. Then go via router WebUI: System -> Administration -> Troubleshoot -> Troubleshoot file:Download and send that file to me PM.