Hello,
After talking to RnD they said that yeah, this most likely happened to the port 22 being blocked by the local network, we will update that message in the future releases so it would more clearly state what happened and why the folder is empty.
Regarding the connectivity issue, that seem not great, woul you be able to send the full troubleshoot file and I would be able check out every setting on the device the other log files that are available?