Question

I bought 1 license but I cant connect to RMS. I have gor - failed to connect (expired licene)

Any idea why?

Comments

Here it is. The screenshot below:

---

NTP is up to date and synced.

Answer 1

Hello,

Thank you for contacting Teltonika crowd support forum.

It seems that you have to turn on service for that router in RMS. 

Best regards,

Comments

No everything is turned on.

---

Does router have internet connectivity?

Are you able to execute a ping form router?  root@Teltonika-RUT240:~# ping 8.8.8.8              

To speed up the process by initiating an immediate connection attempt, click the 'Connect' button. Enter in the router's WebUI, go to Service section > Cloud solutions > RMS 

More info can be found here

---

I had it working with previous licenses. This one must be badly generated I suppose.

---

Hello again

Could you send me your Anydesk ID in private message ?

---

No sorry this is impossible.

---

okay no problem :)

How much credits do you have in your RMS account ?

---

Just 1 for a month

---

Can you send a screeshoot of the credits tab and hide your company ID?

---

If the router's time and date are extremely of the mark (a 10-year discrepancy, for example), it may cause the router to not be able to connect to RMS. To check NTP settings, log in to your router's WebUI and navigate to Services → NTP. If you see any discrepancies, make sure to set the right time zone or synchronize the router's time with your web browser.

---

Here it is. The screenshot below:

---

NTP is up to date and synced.

Can anyone check this license for me?

---

Maybe you can let me know your availability for a remote session?

---

I am sorry but from security reasons I cant. I can't see a point as well. I can send you the key.

Answer 2

Can I ask someone to help me to resolve this problem please? I paid for this license and never had a chance to use it.

Comments

Is the issue still relevant?

Could you send me your RMS company name in a private message?

Answer 3

I do not know what you have done but 1 day before expiry the license started working.

Can I as you to generate me a fresh license that I can use for next month?