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14455 questions

17168 answers

28195 comments

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0 votes
300 views 16 comments
by anonymous
I bought 1 license but I cant connect to RMS. I have gor - failed to connect (expired licene)

Any idea why?
by anonymous

Here it is. The screenshot below:

by anonymous
NTP is up to date and synced.

3 Answers

0 votes
by anonymous

Hello,

Thank you for contacting Teltonika crowd support forum.

It seems that you have to turn on service for that router in RMS

Best regards,

by anonymous
No everything is turned on.
by anonymous

Does router have internet connectivity?

Are you able to execute a ping form router?  root@Teltonika-RUT240:~# ping 8.8.8.8              

To speed up the process by initiating an immediate connection attempt, click the 'Connect' button. Enter in the router's WebUI, go to Service section > Cloud solutions > RMS 

More info can be found here

by anonymous

I had it working with previous licenses. This one must be badly generated I suppose.

by anonymous

Hello again

Could you send me your Anydesk ID in private message ?

by anonymous
No sorry this is impossible.
by anonymous

okay no problem :)

How much credits do you have in your RMS account ?

by anonymous
Just 1 for a month
by anonymous
Can you send a screeshoot of the credits tab and hide your company ID?
by anonymous

If the router's time and date are extremely of the mark (a 10-year discrepancy, for example), it may cause the router to not be able to connect to RMS. To check NTP settings, log in to your router's WebUI and navigate to Services → NTP. If you see any discrepancies, make sure to set the right time zone or synchronize the router's time with your web browser.

by anonymous

Here it is. The screenshot below:

by anonymous
NTP is up to date and synced.

Can anyone check this license for me?
by anonymous
Maybe you can let me know your availability for a remote session?
by anonymous
I am sorry but from security reasons I cant. I can't see a point as well. I can send you the key.
0 votes
by anonymous
Can I ask someone to help me to resolve this problem please? I paid for this license and never had a chance to use it.
by anonymous
Is the issue still relevant?

Could you send me your RMS company name in a private message?
0 votes
by anonymous
I do not know what you have done but 1 day before expiry the license started working.

Can I as you to generate me a fresh license that I can use for next month?