Hello,
For quite some time i have issues with a RUT955 and i'm about to replace the device with another brand.
I'm desparate to have someone assist me in troubleshooting and resolving the issues.
Please see as well:
https://community.teltonika-networks.com/62691/rut955-hanging-reponsive-connectable-failing-message-failing.
I followed the recommendations of the tech assist and upgraded to latest firmware, did a factory reset and resettled all settings.
The symptoms i have currently are:
The device appears offline in RMS, and on the device itselves it is showing in tab Cloud Solutions RMS Connection state: Failure (other error)
The device does not respond on SMS or Calls to have status updates or remote initiated reboots. When connected to the local network(lan) i have access to the device, and to internet. In RMS the device is still not online.
Also the VPN connection at this moment is not functional (and this is critical in my application). To (temporary )recover this situation i need to do a reboot, and this can only be done locally. When i check the metrics on RMS, it shows more offline than online.
The affected RUT955 has several services running: ModbusTCP slave, NMEA frowarding over TCP. It has 1 SIM card installed. The device is part of a remote PLC setup.
I already enabled Auto-reboot, but this is not improving the issues and for proper operation of my PLC setup( which is collecting the NMEA data) this is not a preferred solution.
Attached are 2 troubleshooting files.
I really want to be in contact to sort this issue out, as for the moment the device is not suiting my needs.
Please contact me asap.
Kind regards,
Ivan U.