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Dear all,

We have a RUT240 that keeps losing connection to RMS stating Timeout. [Code: 65545].  It seems to work for a week or so, then lose connection again.  The device is online with a 4G connection, but is not responding to SMS reboot, or RMS. VPN tunnel is also down.

The RUT240 is showing as PAID in RMS and has firmware version RUT2XX_R_00.01.14.4

Any assistance appreciated.

Kind regards,

1 Answer

+1 vote
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Hello,

Try updating your firmware first. 

You can download the latest firmware file from here: https://wiki.teltonika-networks.com/wikibase/images/c/c7/RUT2_R_00.07.02_WEBUI.bin.

Best regards,

Žygimantas

by
Your issue has been forwarded to RND, I will inform you once I receive their reply.

Best regards,

Žygimantas
by

Hello,

Here is a response from RnD department:

“Device timeouts on any command, so we can't reach the device to investigate more.

What can be done?

We can disconnect device from RMS - this mostly solves the problem, so the device becomes reachable for a limited time(in that time we can diagnose / solve the problem).

Permission

We need a permission from client, because there's is a small chance, that when device is disconnected from RMS, that it won't go online. Also, if there are any hanged processes, so that we could kill them.“

Best regards,

Žygimantas

by
Yes please. Do what you need to do.

We need this resolved and appreciate your support. This is fast becoming a reputational issue for us.

T
by
Another update from RnD:

“We killed all hanged processes, it looks like device is responding correctly right now, if the problem reoccurs again, we recommend to upgrade firmware to newer version.“

Best regards,

Žygimantas
by

Thank-you Žygimantas and RnD team.

Issue appears resolved. Firmware has been updated to RUT2XX_R_00.01.14.5.

Great work!

T